Payment and Shipping

The following terms and conditions apply:

Shipping conditions

Deliveries are only made within the EU and some overseas countries at the moment. If your country is not available at the moment, please contact us (info(at)garnstories.de).

Shipping costs (within Germany and the EU inclusive of legally applicable VAT)

Germany:

Orders within Germany are shipped with DHL for ¤ 5.00 (incl. tracking)
We offer free shipping within Germany for all order of 75 Euro or more value of goods (Clubs not included).

Clubs:
Shipping (three installments): 15 Euro

EU
Orders in the EU are shipped with DHL or Deutsche Post:
- up to 500g = ¤ 8
- over 500g up to 1000g = ¤ 12
All orders over 1000g = ¤ 14

Clubs (EU):
Shipping (in three installments): ¤ 18 

WORLD
Orders to non-EU countries are shipped with Deutsche Post or DHL. We are shipping to the following countries at the moment (if you cannot find your country in the list, please contact us via e-mail):

Argentina, Australia, Bosnia and Herzegovina, Brazil, Canada, Chile, China, Colombia, Cuba, Domenican Republic, Egypt, Gibraltar, Greenland, Grenada, Hong Kong, Iceland, India, Indonesia, Israel, Jamaica, Japan, Jordan, Lebanon, Malaysia, Marocco, Mexico, Moldawia, Morocco, New Zealand, Norway, Russia, Saudi Arabia, South Africa, Singapore, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, USA

- up to 500g = ¤ 8
over 500g up to 1000g = ¤ 14
over 1000g up to 2000g = ¤ 24
over 2000g = ¤ 35

Orders over 2kg will be send in several parcels.

Clubs (worldwide)
Shipping (in three installments): ¤ 18

Please note: If you order from an EU country outside the Euro area, there may be a fee for the bank transfer charged by your bank. Please make sure in advance that you have all necessary information. Bank fees of any kind shall be borne by the buyer.
Alternatively, you have the option to pay via PayPal. The arising transaction fees are at our expense.

Delivery time
Unless no other delivery times are stated in the item descriptions, the delivery within Germany takes 3 - 7 days, to countries of the EU 3 - 8 days and 5 - 15 days to non-EU countries after order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). 

Please note that there is no shipping and no deliveries are not made on Sundays and other holidays.
Have you purchased products with different delivery times, we will ship the goods in one parcel, unless another agreement is made. The delivery time is determined in this case according to the article with the longest delivery time you have purchased.

Terms of payment
You have the following options of payment:
- Advance payment via standard bank transfer (EU countries only)
- Advance payment via PayPal (worldwide)
If you are paying via bank transfer, we are kindly asking you to pay within 7 working days.

In case of questions, please contact us at the contact details mentioned on our contact site

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